Returns and Refund Policy of Captain Creations
Effective Date: 2023-09-26
At Captain Creations, we strive to provide you with high-quality handmade jewelry and plushed toys. However, we understand that exceptional circumstances may require a refund or exchange. Therefore, we have established this refund policy to offer you a transparent and satisfactory shopping experience.
1. Refund and Exchange of Items
1.1 Refund (only for damaged items):
You have the right to request a full refund within 30 days of receiving your item, only in the case of a damaged item.
To request a refund, please contact our customer service at mplr261@gmail.com within 30 days of receiving your item. Please include your order number, clear photos of the damaged item, and a brief explanation of the reason for your refund request.
Once we have received your request and reviewed the photos of the damaged item, we will provide you with instructions on how to return the item.
You will be responsible for the return shipping costs, except in the case of our error in the order.
Upon receiving the returned item and confirming that it is damaged, we will process a full refund of your purchase. The refund will be made through the original payment method.
This policy ensures that refunds are only allowed for damaged items, following our guidelines.
1.2 Exchanges (only for broken items):
If you receive an item that is damaged or broken, please contact us at mplr261@gmail.com within 30 days of receiving your item. Please include your order number and clear photos of the damaged item.
Once we have received your request and reviewed the photos of the damaged item, we will provide you with instructions on how to return the item.
You will be responsible for the return shipping costs, except in the case of our error in the order.
Once we have received the returned item and confirmed that it is damaged or broken, we will send you a replacement item of the same model. If a replacement is not possible due to limited availability of the item, we will issue a refund for the total purchase amount, including the original shipping fees.
This policy ensures that we take appropriate measures to address issues related to damaged items while maintaining our no-exchange policy for other reasons.
2. Items Not Eligible for Refunds and Exchanges
Certain items are not eligible for refunds or exchanges, except in the case of defects or errors on our part. These items include:
Custom or made-to-order items.
Items on sale or clearance.
Items damaged due to misuse or neglect.
Items returned beyond the 30-day period after receipt.
3. Contact Us
If you have any additional questions regarding our refund policy or if you wish to initiate a refund or exchange request, please contact us at mplr261@gmail.com.
Thank you for choosing Captain Clay for your handmade jewelry. Your satisfaction is our priority, and we are committed to resolving any issues in a fair and professional manner